Application
For Service
Residential customers
may arrange for service by phone, mail, fax, or in person at our office. The
applicant must provide two forms of identification, one of which must show the
applicant’s date of birth, etc.
Office
Location/Hours
Our offices are located
at 236 Cowan Road, Dickson, TN. Office hours are Mon-Fri 8:00 AM to 5:00 PM.
Collection
Locations
Water Authority of Dickson County - 121 South Main St., Dickson, TN
Greater Dickson Gas Authority - 212 Highway 46 South, Dickson, TN
First Federal Bank - (8 Locations)
Dickson Branch – 611 East College, Dickson, TN
Dickson Branch – 200 Henslee Drive, Dickson, TN
Dickson Branch – 601 Highway 46 South, Dickson, TN
Burns Branch – 2310 Highway 96, Burns, TN
Charlotte Branch – 2 Court Square, Charlotte, TN
Charlotte Branch – 3391 Highway 48 North, Charlotte, TN
Vanleer Branch – 4707 Highway 49 West, Vanleer, TN
White Bluff Branch – 4363 Highway 70 East, White Bluff, TN
TriStar
Bank - (2 Locations)
719 East College Street, Dickson, TN
650 Highway 46 South, Dickson, TN
Pinnacle Bank – 176 Beasley
Drive, Dickson, TN
Heritage Bank - 104 West Kingston Springs Road, Kingston Springs, TN
37082
Traditions Bank - 500 Henslee Dr.,
Dickson, TN
FirstBank
– 345 Highway 46 South, Dickson, TN
Community
Bank & Trust - (2
Locations)
Pegram Branch – 249 Highway 70, Pegram, TN
Kingston Springs Branch – 101 West Kingston Springs Rd., Kingston Springs, TN
Getting
Service Started/Transferred
Starting, stopping or
transferring service can usually be done by the following business day after
application is made. To begin service we require your full name, complete address,
picture identification, place of employment, home and work telephone numbers
and Social Security number. There is a connect fee of $15.00 to establish a
new service or transfer a service. This is a non-refundable fee.
New
Construction Service
To set up service for
new construction may take 2-3 weeks, depending on the weather and other conditions.
You will need to provide a notarized right-of-way easement for new service.
Additional charges may also be required.
Security
Deposits/Fees
New DES customers are
required to pay a security deposit. A credit check is performed to determine
the amount of deposit. Standard deposit for superior credit is $75.00, $150.00
for satisfactory credit and $200.00 for unsatisfactory credit.
How
To Read Bill
Drag over an area and
click to enlarge.
Payment
Methods
In addition to accepting
cash or checks, customers can choose from two other payment plans, Automatic
Withdrawal and Levelized Billing
Reconnect
Policy
During normal working
hours 8:00 AM-5:00 PM, Monday thru Friday, customers may come into the DES offices
and pay to be reconnected, or they may pay the serviceman in the field until
10:00 PM.
Reporting
Outages
To report
service outages after business hours call 615-446-9051. A dispatcher will be
available to take your calls Monday thru Friday until midnight. On weekends
7:00 AM - 11:00 PM.