Application For Service

Residential customers may arrange for service by phone, mail, fax, email (descustomerservice@dicksonelectric.com)
or in person at our office.

Office Location/Hours

Our offices are located at 236 Cowan Road, Dickson, TN. Office hours are Mon-Fri 8:00 AM to 5:00 PM.

Collection Locations

Water Authority of Dickson County - 121 South Main St., Dickson, TN
Greater Dickson Gas Authority  - 212 Highway 46 South, Dickson, TN

First Federal Bank -  (7 Locations)
Dickson Branch – 611 East College, Dickson, TN
Dickson Branch – 200 Henslee Drive, Dickson, TN
Dickson Branch – 601 Highway 46 South, Dickson, TN
Burns Branch – 2310 Highway 96, Burns, TN
Charlotte Branch – 2 Court Square, Charlotte, TN
Vanleer Branch – 4707 Highway 49 West, Vanleer, TN
White Bluff Branch – 4363 Highway 70 East, White Bluff, TN 

TriStar Bank - (4 Locations)
719 East College Street, Dickson, TN
1901 Highway 46 South, Dickson, TN 
3416 Hwy 48 N Charlotte, TN
Inside KROGERS – 143 Henslee Dr, Dickson, TN

Pinnacle Bank – 501 Highway 46 South, Dickson, TN
 
Heritage Bank - 104 West Kingston Springs Road, Kingston Springs, TN  37082

Traditions First Bank - 500 Henslee Dr., Dickson, TN

FirstBank – 345 Highway 46 South, Dickson, TN 

Community Bank & Trust - (2 Locations)
Pegram Branch – 704 Highway 70, Pegram, TN
Kingston Springs Branch – 101 West Kingston Springs Rd., Kingston Springs, TN

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Getting Service Started/Transferred

Starting, stopping or transferring service can usually be done by the following business day after application is made. To begin service we require your full name, complete address, picture identification, place of employment, home and work telephone numbers, social security number, a lease agreement (for rental property) and closing documents for owners. There is a non-refundable $15.00 connect fee for new or transferred service. This will be billed on your first bill.

New Construction Service

To set up service for new construction may take 2-3 weeks, depending on the weather and other conditions. You will need to provide a notarized right-of-way easement for new service. Additional charges may also be required.

Security Deposits/Fees

New DES customers are required to pay a security deposit. We accept cash, money orders and checks. We do not accept debit or credit cards. A credit check is performed to determine the amount. Standard deposit for superior credit is $75.00, satisfactory credit is $150.00 and unsatisfactory is $200.00.

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How To Read Bill

Drag over an area and click to enlarge.

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Payment Methods

Customers can pay by cash, check or money order. We do not accept credit or debit cards in the office. They are accepted on our Web Site or by calling 1-866-270-9915, but are required to  pay the bill in full. In addition we offer Automatic Withdrawal and Levelized Billing.

Reconnect Policy

During normal working hours 8:00 AM-5:00 PM, Monday thru Friday, customers may come into the DES offices and pay to be reconnected, or they may pay the serviceman in the field until 9:30 PM.

Reporting Outages

To report service outages after business hours call 615-446-9051. A dispatcher will be available to take your calls Monday thru Friday until midnight. On weekends 7:00 AM - 11:00 PM.

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