What do I do if I have special medical needs?

Notification & Documentation

  • If you or a family member relies on a life-sustaining medical device, call DES at (615) 446-9051.
  • Collect necessary documentation for our records.
  • Collected documentation allows DES to notify you about planned power shutdowns for equipment repairs.
  • Ensures preparedness for potential service interruptions.

Impact of Severe Weather on Repairs

If your life depends on electricity, it is important to have an emergency backup plan in place for such situations.

  • Severe weather can cause extensive electrical system damage.
  • Repairing such damage might take days to complete.

Special Medical Needs & Service Disconnection

  • Documented medical needs won't prevent power disconnection for unpaid bills.
  • DES's service-restoring priorities remain unchanged, as outlined above.