General Internet Support

Is fiber reliable?

Fiber is highly reliable and less affected by weather, electrical interference, or distance. It also experiences fewer outages compared to traditional copper networks.

What equipment is installed inside my home?

During installation, we typically install aGigaspire U6 Wi-Fi 6 router to provide fast, reliable internet throughout your home. If additional coverage is needed, Gigaspire U4M mesh extenders can be added to expand Wi-Fi range. Customers who want the latest performance and features may also upgrade to the Gigaspire GS7 Wi-Fi 7 which is included in the Signature package or can be added to any package for $10 per month, offering enhanced speeds, capacity, and future-ready technology.

Does fiber have data caps?

Our fiber internet plans includeunlimited data, so you don’t have to worry about data caps, overage charges, or throttling. You can stream, game, work, and connect multiple devices with confidence, knowing your internet usage is never limited.

Is fiber internet secure?

Fiber internet is considered one of the most secure types of internet connections available. Unlike traditional copper lines, fiber-optic cables transmit data as light signals rather than electrical signals, making them extremely difficult to tap into without detection.

What is Peace of Mind?

Peace of Mind is our optional service that enhances your in-home Wi-Fi experience with features through the Ignite Broadband IQ App like parental controls, enhanced security features, content restrictions, device prioritization, and more. It also includes up to six free service visits per year to help keep your network running smoothly. Peace of Mind is included with our Essential and Signature packages and can be added to the Basic package for $10 per month.