Outages

• Additional employees working 24/7
• Extra staff available to answer calls
• Staff remains until all customers' power is restored

• With our new Advanced Metering Infrastructure (AMI) in place, DES is alerted of power outages in our system as soon as they occur.
• We still encourage customers to call and report a power outage.

To report an outage, call (615) 446-9051 and select option #1.

• Hospitals, police, fire, and safety facilities come first
• Outages ranked by the number of affected customers
• Ensuring vital services remain operational
• Efficient allocation of resources for restoration

Please be patient with us during our power restoration efforts. During outages, we are working as quickly and safely as possible to restore your electric service.

Strategic Power Restoration Approach

• Initiating restoration from the substation
• Progressing towards individual homes and businesses

Restoration Process

1. Main distribution lines restoration
2. Focus on repairing feeders or taps (Restoring power to the highest number of customers)
3. Concentrating on pockets of customers' outages
4. Addressing individual homes and businesses' issues

Check Circuit Breakers & Fuses

• Verify if the issue is isolated within your property
• Inspect circuit breakers or fuses for tripping

Assess Neighbors' Power Status

• Determine if neighbors are also experiencing outages
• Gather information on the scope of the issue

Meter Examination

• Inspect your meter and associated wires
• Look for signs of damage or issues

If you do not find any problems, call us at (615) 446-9051 to report the outage.

Professional Electrician Assistance

Call Certified Electrician if Damage is Detected if meter box or wires appear damaged. Repairs may be necessary before DES can reconnect power.

Service Line Damage

• Damage limited to your service line only.
• Does not impact your neighbor's electricity supply.

Complex DES Circuits

• DES circuits can have intricate feeds
• Neighbor's home may be on a separate circuit

Multiple Phases & Service Distribution

• Up to 3 different phases on your pole
• Neighbors might receive service from a different phase

Dickson Electric Responsibilities

• Responsible for delivering power up to your home's connection point.
• Handles service delivery from the grid to the meter.

Homeowner Responsibilities

• Responsible for repairs from the meter into your home
• Wiring repairs located in the Weatherhead.

Repairs for Disconnected Service

If service has been pulled away from your house:

• Qualified electrician required for repairs.
• Repairs must be completed before power can be restored.

No.

No. Power will not turn off.

Power Shutdown Authorization

• DES (Dickson Electric System) will not turn off power unless instructed by the Tennessee Valley Authority (TVA).
• In certain situations, power shutdown might also be directed by emergency management authorities.

DES prioritizes safety

• Service restoration will not be attempted until conditions improve.
• This policy ensures the safety of both personnel and customers.

• Treat any line as energized and potentially live.
• Avoid approaching or going near downed power lines.
• Electrocution is a significant danger during stormy weather.
• It's crucial to exercise caution around wires and cables.
• Teach children about the hazards of power lines.
• Instruct them to stay away from all wires and cables.
• Always assume downed power lines are live and dangerous.
• Report any downed power lines to DES at (615) 446-9051.