A Better Ignite Experience Is Coming
At Ignite Broadband, we’re always working to make your experience simpler, smoother, and more meaningful. Since its inception 3 years ago, Ignite Broadband and the team at Dickson Electric have worked hard behind-the-scenes to overcome challenges related to our customer management system to ensure we provide the best, most reliable, highest quality internet experience you’ve ever had. However, these internal system challenges have led to many cumbersome, manual processes, a less-than-ideal customer experience, and too many gaps in our operations where potential balls may be dropped.
We are thrilled to announce that we are upgrading our billing and customer management system— bringing you more control, more transparency, and more convenience than ever before. This upgrade is a big step forward in how you interact with your Ignite services—and it’s all designed with you in mind.
What This Means for You:
- More control at your fingertips
You’ll soon be able to:
- Shop and upgrade services online
- Manage your account anytime, anywhere
- View detailed billing and service information
- Make payments quickly and securely
New, easier-to-understsand bills:
Your redesigned bill will:
- Be cleaner and more user-friendly
- Include more detailed account information
- Make it easier to understand exactly what you’re paying for
A New Customer Portal
More details coming soon, but to enjoy these features, you’ll soon need to:
- Register for a new Ignite customer portal
- Create a password to securely manage your account
- This will give you full access to:
- Payments
- Account details
- Service management tools
Important Changes to Know
As part of this upgrade, there are a few key changes to be aware of:
New Account Numbers
- All Ignite customers will receive a new account number
- This number will be required for payments and account access moving forward
Separate Payments Required
Ignite Broadband payments will now be separate from electric and sanitation payments, so that customers who pay with one check will need to write separate checks for their Ignite payment.
Updated Payment Experience
- New system: improved flexibility and visibility
- More options for managing your payments online (save your CC information for recurring payments!)
Why We're Making This Change
Upgrading our system allows us to:
- Deliver a next-level customer experience
- Improve accuracy and reliability across our services
- Give you more independence and control over your account
- Streamline our operations so we can serve you better
As other providers have experienced with similar upgrades, these systems help reduce manual processes and create a faster, more seamless customer experience from start to finish.
We know change can take some getting used to— but our Ignite and DES team is here to support you. Soon, our team will be sharing:
- Step-by-step instructions for portal registration
- Billing guides to help you understand your new statement
- Ongoing tips to make the transition easy
The bottom line: This upgrade is all about giving you:
- More control
- More clarity
- A better overall experience
Personally, I want to thank you all for continuing to trust Ignite Broadband and Dickson Electric— we’re grateful for your business and committed to serving you and our communities with the highest level of service and experience.
Elizabeth Kuhns | Business Development Manager