General FAQs
Fiber internet uses fiber-optic cables made of glass or plastic strands to transmit data as light signals, allowing for much faster and more reliable internet than copper-based connections like cable or DSL. Unlike cable, it doesn’t slow down during peak hours, and unlike DSL, it delivers significantly higher speeds and better overall performance.
Fiber internet speeds range from 100 mbps to multi gig. Upload and download speeds are symmetrical. Symmetrical speeds mean your upload speed is the same as your download speed. For example, 500 Mbps down and 500 Mbps up—ideal for video calls, cloud backups, gaming, and content creation.
Fiber is highly reliable and less affected by weather, electrical interference, or distance. It also experiences fewer outages compared to traditional copper networks.
During installation, we typically install aGigaspire U6 Wi-Fi 6 router to provide fast, reliable internet throughout your home. If additional coverage is needed, Gigaspire U4M mesh extenders can be added to expand Wi-Fi range. Customers who want the latest performance and features may also upgrade to the Gigaspire GS7 Wi-Fi 7 which is included in the Signature package or can be added to any package for $10 per month, offering enhanced speeds, capacity, and future-ready technology.
Our fiber internet plans includeunlimited data, so you don’t have to worry about data caps, overage charges, or throttling. You can stream, game, work, and connect multiple devices with confidence, knowing your internet usage is never limited.
Fiber internet is considered one of the most secure types of internet connections available. Unlike traditional copper lines, fiber-optic cables transmit data as light signals rather than electrical signals, making them extremely difficult to tap into without detection.
Peace of Mind is our optional service that enhances your in-home Wi-Fi experience with features through the Ignite Broadband IQ App like parental controls, enhanced security features, content restrictions, device prioritization, and more. It also includes up to six free service visits per year to help keep your network running smoothly. Peace of Mind is included with our Essential and Signature packages and can be added to the Basic package for $10 per month.
Yes, additional mesh extenders can usually be added to improve Wi-Fi coverage in larger homes or areas with weak signals. Our team can help determine the best setup for your space. The Wi-Fi router provided by Ignite broadband does not support third party extenders. If additional extenders are needed, they can be added to your account for $5/month.
Yes! The Ignite Broadband IQ app is free to download and use. Advanced features are available with our Peace of Mind package, which can be added to the Basic package for $10/month.
Troubleshooting FAQs
For instructions on how to access additional phone service features, reference the Home Phone User Guide (PDF).
Start by checking that your Wi-Fi router is powered on and securely connected. Try restarting your Wi-Fi router by unplugging it for 30 seconds and plugging it back in. Test with a wired Ethernet device to rule out Wi-Fi issues. If the issue continues, contact our technical support team for assistance.
The lights on your router show the status of power, internet connection, and Wi-Fi activity. A solid or blinking green light usually means everything is working properly, while red lights or no lights may indicate a connection issue.
Slower speeds can be caused by Wi-Fi interference, distance from the router, older devices, or passing through brick or metal walls. Run a speed test using Ignite Broadband IQ App or speedtest.net while connected directly via Ethernet cable for accurate speeds.
You can change your Wi-fi name and password by using the Ignite Broadband IQ App. As well as manage parental controls, guest Wi-Fi networks, content restrictions, prioritize devices and more!
Access advance settings by opening a browser at 192.168.1.1. Use username “admin” and the password printed on the device sticker, usually near the serial number or Wi-Fi Key located on the bottom or side of the Wi-Fi router.
Yes, you can use your own router. However, we offer an advanced Wi-Fi 6 router free of charge to ensure the best experience possible.
*NOTE: If you use your own router, you will be responsible for set up, any issues and maintaining firmware updates.
Wi-Fi drops are often caused by interference from other networks, physical obstacles, outdated equipment, or coverage limitations in your home. Adding mesh extenders or repositioning your router can help improve stability. If you continue to experience service issues contact our 24/7 technical support.
For the most accurate results, connect a device directly to your router using an Ethernet cable and run a speed test when no other devices are actively using the internet.
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