Phone FAQs

VoIP, orVoice over Internet Protocol, is a technology that allows you to make phone calls over the internet instead of traditional phone lines. It converts your voice into digital signals that travel over your internet connection, providing clear, reliable calls with features like voicemail, call forwarding, and virtual numbers. With our service, the ONT or router installed during your setup provides a standard POTS (Plain Old Telephone Service) hand-off, allowing you to connect a traditional phone or existing home phone wiring for use with VoIP. This ensures a familiar experience while leveraging your fiber internet connection.

Yes. VoIP calls over fiber are encrypted and transmitted digitally, making them more secure than traditional copper lines

To use our phone service, you need theONT or router installed during your fiber setup. The ONT or router provides a standard POTS hand-off, allowing you to connect a traditional phone or your home’s existing phone wiring. Customers must provide their own phone; no additional equipment is required for standard service.

Yes! You can typicallykeep your existing phone number when switching to our phone service. During the setup process, our team will guide you through porting your number from your current provider to ensure a smooth transition with minimal downtime. It’s important to have your current account information ready to complete the process. Please note: do not cancel your current provider until installation is complete to ensure your number transfers properly and is not lost.

VoIP is very reliable when used with a stable, high-speed internet connection like fiber. Calls are clear and consistent, and features such as voicemail, call forwarding, and caller ID work just like a traditional phone line. Service reliability can be affected by internet outages or power interruptions, so having abattery backup for your ONT or router can help maintain phone service during temporary power loss.

Yes, our VoIP service supports fax machines when connected through the standard POTS hand-off, but results may vary depending on the fax machine. For more consistent faxing, avirtual fax service is also available as an alternative.

Yes, multiple phones can be connected using your home’s existing wiring or additional phone jacks. Each phone connects through the POTS hand-off provided by the ONT or router.

Yes, cordless phones that connect to a standard phone jack are fully compatible with our VoIP service. Ensure the base unit is plugged into the POTS hand-off or wall jack provided during installation.

Our phone service includes standard features such as voicemail, call waiting, caller ID, call forwarding, and three-way calling. Additional features may be available in the Home Phone User Guide (PDF).

International calling is not included in standard packages and may require an additional plan or per-minute charges. We can provide options to add international calling based on your needs.

• International Pricing (PDF)