Changes are HERE!

We’re upgrading our billing and customer management system to provide a smoother, more modern experience that makes managing your Ignite Broadband account easier, faster, and more convenient than ever before.

  • A new customer portal with 24/7 account access
  • Faster, more secure online payments
  • Easier service management + upgrades
  • A cleaner, more detailed monthly bill
  • Enhanced payment options, including autopay
Read More About the Changes (PDF) Customer Portal
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Customer Feedback

Great experience

Great experience all the way around. Kevin was superb in his inside installation of our system. He answered all our questions and took the time to talk us through how it all works. The guys who ran the exterior wiring were quite professional as well. Service is working quite well without any issues. We are very pleased to be a member of the Ignite Broadband Community!!”

– Rima S.

Finally!

“Finally! Houston County can catch up with the rest of the world! Words can’t explain the gratitude we have for having Ignite. Affordable with great plans and fast speeds, I can’t say enough great things. Thank you, thank you, thank you!”

– Matt C.

Life changing

“Ignite has been life changing for us. I work from home and had a limited data plan before. I would always worry about usage and slowness. Ignite has made my job run so much smoother! My whole family is loving this internet. Did I mention we can stream TV?!?! Hallelujah! What a blessing to our very rural Slayden community. Thank you Ignite 🎉”

– McKenzie H.

FAQ’s

What is broadband?

Simply put, broadband is access to high-speed internet. Broadband can be delivered over multiple technologies, including fiber, cable, and fixed wireless. The official Federal Communications Commission (FCC) definition of broadband is a minimum of 25 Mbps (megabits per second) download and 3 Mbps upload. Ignite Broadband & Dickson Electric will deliver broadband via a fiber optic network for fiber-to-the-home (FTTH) services with symmetrical upload and download speeds of 500 Mbps, 1 Gig, and 2.5 Gigs.

Why is your fiber internet better than other providers?

Our local fiber network is built for speed, reliability, and real-world use. Unlike cable or satellite services, we deliver true symmetrical speeds, so uploads are just as fast as downloads perfect for streaming, gaming, video calls, and smart homes. Fiber isn’t affected by weather or wireless interference like Starlink, and it doesn’t slow down during peak hours like cable networks. Because we own and operate our network locally, we’re able to offer more consistent performance, quicker support, and a better overall experience than large national providers

How fast is fiber internet and what does “symmetrical speeds” mean?

Fiber internet speeds range from 100 mbps to multi gig. Upload and download speeds are symmetrical. Symmetrical speeds mean yourupload speed is the same as your download speed. For example, 500 Mbps down and 500 Mbps up—ideal for video calls, cloud backups, gaming, and content creation.

Is fiber reliable?

Fiber is highly reliable and less affected by weather, electrical interference, or distance. It also experiences fewer outages compared to traditional copper networks.

Does fiber have data caps?

Our fiber internet plans include unlimited data, so you don’t have to worry about data caps, overage charges, or throttling. You can stream, game, work, and connect multiple devices with confidence, knowing your internet usage is never limited.

Is fiber internet secure?

Fiber internet is considered one of the most secure types of internet connections available. Unlike traditional copper lines, fiber-optic cables transmit data as light signals rather than electrical signals, making them extremely difficult to tap into without detection.

Will Ignite Broadband be offering TV service?

Ignite Broadband will not offer Video/TV services, but we will be glad to help those who are ready to cut ties with your current cable TV providers to transition exclusively to streaming platforms and maximize your viewership value and experience.

How do I pay my bill?

Log in to your customer portal and select “Make a Payment” to submit a one-time payment. For added convenience, you can enroll in Auto Pay by selecting “Manage Payment Methods” to ensure your payments are made automatically each month.

ALL FAQs