Account Overview

Your Account Number

Your account number has 2 parts: 2xxxxxx-1xxxxxx

The first 6 numbers are the physical account location

The second 6 numbers are your customer identification number

Your Meter

DES has installed an Advanced Metering Infrastructure (AMI) system that allows us to electronically read meters from our Dickson office, as well as remotely turn electric service on and off.

Many people have questions concerning the accuracy of their electric meters. It is important to note that your meter is a precision measuring device, and the AMI system has an even greater degree of accuracy than all meters before it.

We encourage customers to carefully study your electric bills:

The first 6 numbers are the physical account location

Compare that usage with that of previous months, especially within the same season

It is common among all electric customers to have higher usage (and thus, larger bills) when temperatures are very low or very high

In addition to increased usage during hot or cold months, another factor that leads to higher electric bills is TVA’s seasonal rates, which are slightly higher during the summer and winter months due to the increased cost to produce electricity when demand is up.

If you have additional questions concerning your meter, contact our Meter Department at (615) 446-9051.

Due Date

Your payment is due to the DES office no later than 15 days after the mailing date

This date will be shown on your bill as the due date, as well as the past-due penalty that will be applied to your bill one day after the payment due date

Past Due

One past-due notice will be delivered by mail, and a $5 collection fee will be added to the past-due amount for the delivery of that notice

Service will be disconnected 10 days after the payment due date if the bill remains unpaid, and a fee for reconnecting your service will be added to the amount due

To register, simply click on the LOGIN button and then click register

Using information from your bill, you can set up your account, username, and password

Once you’ve registered your account(s), you can log in to:

Access your home’s hourly usage information

Set up text alerts

Set budget amounts

Compare your energy usage to important factors such as temperature and time of day

For more information, call our office at (615) 446-9051 or email us. Or, get started today by clicking on the Login button at the top of the page!

Billing & Payment History

Printouts of an invoice from your billing history can be obtained at our office for a small fee

Visit our Cashiers or contact our Bookkeeping Department at (615) 446-9051 for details

Payment Assistance

Project Help

You may choose to have any dollar amount added to your monthly bill to provide assistance to customers who are struggling to pay their electric bills. To sign up to donate, simply check the box that appears on your payment stub. You may cancel this at any time. 100% of all Project Help funds are distributed directly to 3 organizations that screen and qualify applicants:

Dickson County Help Center, Dickson

(615) 441-0076

Helping Hands of Hickman County, Lyles

(931) 670-1008

The Ark Community Resource and Assistance Center, Kingston Springs

(615) 952-2527

In addition to the Project Help agencies listed above, we have a list of other agencies and local churches that offer assistance. Please contact our Collections Department for more information on payment assistance programs and organizations.