Apply for Service
Note:
Starting, stopping or transferring service requires a minimum of 24-hour notice after the application of service is completed or following a request to stop or transfer service.
DES customers may arrange for service by:
- Fax
- In person
Visit our Contact Us page for details related to various departments for quick and efficient assistance.
Business customers, find information about resources, tools, and opportunities available for your business by checking out our Your Business page.
Prepay, or pay as you go, allows you to monitor your daily usage and ad money to your account as needed. You can receive account updates via email and text message to ensure there is enough funds to cover you electric usage. Find out more on the Prepay Application.
Application Requirements
Our Application for Electric Service Requires requires your:
Full name
Complete address
Home telephone numbers
Social security
number
The signing of the Physical Application for Service must be witnessed and notarized by a notary public or it must be signed in our office in the presence of one of our Customer Service Representatives in order to ensure the protection and verification of every DES customer.
In addition to an application, the following items are required in order to apply for a new residential service:
A valid, photo identification, such as a driver’s license or state-issued I.D.
A copy of your lease or rental agreement, or proof of ownership of the property.
Complete our Verification of Rental/Lease Property.
A security deposit
- The security deposit is determined by the credit of the person obtaining the service
- We will run a “soft” credit check with Online Credit Services to determine this amount, ranging from $75 to $200
- Security deposits may be paid by cash, money order, or check
The above-listed documentation, as well as the application for service (signed and notarized if a physical copy), must be received by our office prior to service being turned on for the new applicant. There is a non-refundable $15 connection fee for the new service. This fee will appear on your first bill.
Questions?
Call DES Customer Service at (615) 446-9051 or visit our office at 236 Cowan Road in Dickson (Monday through Friday, 8 a.m. to 5 p.m.) for more information on applying for service.
Please send your application and documentation to descustomerservice@dicksonelectric.com
Planning to Build?
Contact our office for fee information for New Construction and Line Extensions.
Steps for Applying for New Construction Service
Complete the 9-1-1 Address Application (select from the counties listed below). This is a required step to ensure that the property receives the correct 9-1-1 address, and all subsequent documents and applications will not be processed without an address assigned to your property from your county’s 9-1-1 Office. Please follow the instructions included on the form to submit your application to the correct County Government Office.
Complete our Engineering Application.
(This link takes you to a PDF to fill out. When you click “Finish”, it emails the filled out PDF directly to us.)
Complete our Application for New Service. The signing of the application must be witnessed and notarized by a notary public or it must be signed in our office before one of our Customer Service employees to ensure the protection and verification of every DES customer.
Provide proper identity verification and additional documents:
A valid, photo identification, such as a driver’s license or state-issued I.D.
A copy of your lease or rental agreement, or proof of ownership of the property.
A security deposit. The security deposit is determined by the credit of the person obtaining the service. We will run a credit check with Online Credit Services to determine this amount, ranging from $75 to $200. Security deposits may be paid by cash, money order, or check.
Pay any applicable service/connection charge(s).
A person responsible for the electrical work must purchase all required electrical permits from and schedule inspections with the State of Tennessee. Visit the Electrical Permits & Inspections page.
For more information on setting up a new service, contact our Customer Service Department at (615) 446-9051.
Are You Building a New Single Home or a New Multi-Family Home?
You may qualify for the TVA Energy Right® Solutions New Homes incentives.
Visit our Home Energy Programs Page for more information or contact our office and speak with our Residential Energy Advisor to learn more!
